The hotel business has been badly hit by the Coronavirus. Researchers believe that starting a robot-based service in hotels in the midst of the Corona crisis can help people follow guidelines to keep them safe and get the business back on track faster.
Researchers at the University of Surrey in the UK spoke to 19 hotel human resources (HR) experts to identify key challenges. He said that robotic service is used as an option to increase the efficiency and productivity of hotel activities, but they can face challenges such as high cost, skill deficit, significant changes in the organizational structure and culture of the hotel. According to the research paper published in the International Journal of Contemporary Hospitality Management, due to the anticipated use of robotic technology, we have to maintain a balance between humans and robots.
The use of robotic service in the hotel industry is on the rise:
Researchers noted that due to the Kovid-19 in March 2020, the worldwide economic situation changed. The hotel industry has been badly affected. Many industries will have to change their practices to get them back on track. Tracy Xu, the lead author of the research paper, says that the use of robotic service in the hotel industry is increasing. However, this process can be accelerated. He said, there is a possibility that the hotel managers will be planning to start afresh after the removal of the ban, so adopting robotic service would be a positive step.
Robots serving in hotels and restaurants: Vibhas Prasad, director of Leicher Hotels Group, said that robotic service started in the hotel industry and hospitality even before Kovid-19. ‘Spice Restaurant’ in Boston uses such mechanization. In San Francisco, the ‘manufacturer’ uses robots to make burgers from beginning to end. But the robot has not yet been used to directly welcome guests.